Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Most orders ship within 1–3 business days of being placed. Delivery times vary by product and supplier:

Standard items: 2–5 business days
Larger items (e.g., electric bikes, furniture): 3–8 business days

Because many of our products ship directly from our supplier partners, delivery windows can vary. You will receive a shipping confirmation email with tracking details once your order is on its way.

Do you ship internationally?

We currently do not ship outside of the United States. No International shipping.

Order Tracking

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package. You can also log into your account and view your order status under My Orders.

My tracking hasn't updated in a few days — is that normal?

Yes, this can happen with dropshipped items, especially during the initial handoff between suppliers and carriers. If your tracking hasn't updated in more than 5 business days, please contact us and we'll look into it right away.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. Please review our full Refund Policy for complete details, including eligibility windows and how to initiate a return.

How do I start a return?

To initiate a return, please contact our support team with your order number and reason for return. We'll guide you through the process and provide a return shipping label where applicable.

When will I receive my refund?

Once your return is received and inspected, refunds are typically processed within 5–7 business days back to your original payment method.

Product Authenticity & Warranty

Are your products authentic?

Yes. We source all products directly from verified suppliers and brand-authorized distributors. We do not sell counterfeit or gray-market goods.

Do electric bikes and electronics come with a warranty?

Yes. Most electronics and electric bikes include a manufacturer's warranty. Warranty terms vary by brand and product — please check the individual product page for warranty details or contact us if you have questions before purchasing.

What if my item arrives damaged or defective?

Please contact us within 48 hours of delivery with photos of the damage. We will work quickly to arrange a replacement or full refund at no cost to you.

Getting Help

How do I contact customer support?

You can reach us through our Contact Us page. We aim to respond to all inquiries within 1–2 business days.

Can I change or cancel my order?

Orders can typically be modified or cancelled within 24 hours of being placed, before they are sent to our fulfillment partners. Please contact us as soon as possible if you need to make a change.